{"id":8101,"date":"2020-05-27T11:31:16","date_gmt":"2020-05-27T11:31:16","guid":{"rendered":"https:\/\/siroco.pamplemousse.site\/politique-de-confidentialite\/"},"modified":"2026-10-19T12:13:56","modified_gmt":"2026-10-19T10:13:56","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.siroco-hvac.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\r\n
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<\/p>\r\n

\r\n

Privacy Policy<\/strong><\/p>\r\n<\/div>\r\n

\r\n

Last updated: September 25, 2026<\/p>\r\n<\/div>\r\n

\u00a0<\/strong><\/p>\r\n

    \r\n
  1. \r\n
    \r\n

    Preamble<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

    The purpose of this Privacy Policy is to inform users of the SIROCO HVAC website, as well as individuals associated with SIROCO HVAC, about how their personal data is collected, used, stored, and protected.<\/p>\r\n

    SIROCO HVAC places particular importance on privacy and is committed to processing personal data in accordance with applicable regulations, including Regulation (EU) 2016\/679 of April 27, 2016 (GDPR) and the French Data Protection Act.<\/p>\r\n

    This policy applies in particular to data collected in connection with the use of the website, requests submitted to SIROCO HVAC, the business relationship, and, where applicable, electronic communications and marketing activities.<\/p>\r\n

     <\/p>\r\n

      \r\n
    1. \r\n
      \r\n

      Data Controller<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

      \r\n

      The data controller for personal data is:<\/p>\r\n

      SIROCO HVAC
      4 rue Lavoisier
      69680 Chassieu \u2013 France<\/p>\r\n

      E-mail : siroco@siroco-hvac.com<\/a><\/p>\r\n

      \r\n

      Phone : +33 (0)4 28 99 89 30<\/p>\r\n<\/div>\r\n<\/div>\r\n

       <\/p>\r\n

        \r\n
      1. \r\n
        \r\n

        Personal Data That May Be Collected<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

        \r\n

        Depending on the nature of your relationship with SIROCO HVAC and your use of our services and website, we may process various categories of personal data, including:<\/p>\r\n<\/div>\r\n

        \r\n
          \r\n
        • first and last name;<\/li>\r\n
        • job title and company;<\/li>\r\n
        • business or personal email address, depending on the context;<\/li>\r\n
        • phone number;<\/li>\r\n
        • information regarding your company and your professional relationship with SIROCO HVAC;<\/li>\r\n
        • information contained in requests sent to SIROCO HVAC;<\/li>\r\n
        • data related to business transactions;<\/li>\r\n
        • data related to website navigation and usage;<\/li>\r\n
        • IP address and technical information regarding the device used;<\/li>\r\n
        • preferences regarding cookies and other trackers;<\/li>\r\n
        • data related to the use of our electronic communications when tracking is implemented in accordance with regulatory requirements;<\/li>\r\n
        • data regarding consent and withdrawal of consent.<\/li>\r\n<\/ul>\r\n<\/div>\r\n

           <\/p>\r\n

          The information marked as required on the forms is necessary to process the relevant request. If you do not provide this information, SIROCO HVAC may not be able to respond to your request.<\/p>\r\n

          SIROCO HVAC ensures that it collects only the data necessary for the purposes for which it is collected.<\/p>\r\n

           <\/p>\r\n

            \r\n
          1. \r\n
            \r\n

            Purposes of Data Processing<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

            \r\n

            Personal data may be processed for the following purposes:<\/p>\r\n<\/div>\r\n

              \r\n
            • to respond to requests sent to SIROCO HVAC;<\/li>\r\n
            • to process requests for contact, information, or documentation;<\/li>\r\n
            • to manage business relationships with customers, prospects, and partners;<\/li>\r\n
            • to track business communications and opportunities;<\/li>\r\n
            • to send commercial or marketing communications, when regulatory conditions are met;<\/li>\r\n
            • to manage subscriptions and unsubscriptions to communications;<\/li>\r\n
            • to measure and improve the effectiveness of certain electronic communications when such tracking is permitted;<\/li>\r\n
            • ensure the operation, maintenance, and security of the website;<\/li>\r\n
            • compile statistics and measure website traffic, when applicable conditions are met;<\/li>\r\n
            • manage cookies and other trackers, as well as the choices made by users;<\/li>\r\n
            • comply with the legal and regulatory obligations to which SIROCO HVAC is subject;<\/li>\r\n
            • defend the rights and interests of SIROCO HVAC in the event of a dispute.<\/li>\r\n<\/ul>\r\n

               <\/p>\r\n

                \r\n
              1. \r\n
                \r\n

                Legal Bases for Processing<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

                \r\n

                Depending on the purpose, processing may be based on:<\/p>\r\n

                  \r\n
                • the data subject\u2019s consent, when required;<\/li>\r\n
                • the performance of a contract or the implementation of precontractual measures taken at the data subject\u2019s request;<\/li>\r\n
                • compliance with a legal obligation applicable to SIROCO HVAC;<\/li>\r\n
                • the legitimate interests of SIROCO HVAC, provided that such interests do not disproportionately infringe upon the rights and freedoms of the data subjects.<\/li>\r\n<\/ul>\r\n

                  When processing is based on consent, consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.<\/p>\r\n<\/div>\r\n

                   <\/p>\r\n

                    \r\n
                  1. \r\n
                    \r\n

                    Cookies and Other Trackers<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

                    6.1 How Cookies and Trackers Work<\/strong><\/p>\r\n

                    \r\n

                    The website may use cookies and other similar technologies, in particular to:<\/p>\r\n<\/div>\r\n

                    \r\n
                      \r\n
                    • ensure its proper functioning and security;<\/li>\r\n
                    • remember certain browsing preferences;<\/li>\r\n
                    • measure its audience;<\/li>\r\n
                    • compile statistics;<\/li>\r\n
                    • improve the user experience;<\/li>\r\n
                    • where applicable and after obtaining the required consent, measure the effectiveness of marketing or advertising campaigns.<\/li>\r\n<\/ul>\r\n<\/div>\r\n

                       <\/p>\r\n

                      \r\n

                      Trackers subject to consent are activated only after valid consent has been obtained, when required by regulation.<\/p>\r\n

                      The CNIL reminds users that consent must be freely given, specific, informed, and unambiguous, and that users must be able to withdraw it as easily as they gave it.<\/p>\r\n

                      You can accept, reject, or modify your choices regarding trackers at any time using the cookie management tool available on the website.<\/p>\r\n

                      Rejecting trackers subject to consent does not prevent access to or use of the website, subject to features that may technically depend on certain trackers.<\/p>\r\n<\/div>\r\n

                       <\/p>\r\n

                      6.2 Trackers Used for Marketing or Advertising Purposes<\/strong><\/p>\r\n

                      \r\n

                      When SIROCO HVAC uses trackers intended, in particular, for personalized advertising, retargeting, or other marketing purposes requiring consent, these trackers are activated only after obtaining the user\u2019s prior consent.<\/p>\r\n

                      These trackers may, in particular, be used to measure actions taken after viewing or clicking on a campaign and to associate certain actions with a specific campaign.<\/p>\r\n

                      The information that may be processed may include, in particular:<\/p>\r\n<\/div>\r\n

                      \r\n
                        \r\n
                      • the IP address;<\/li>\r\n
                      • the pages viewed;<\/li>\r\n
                      • actions taken on the website;<\/li>\r\n
                      • information relating to the browser or device;<\/li>\r\n
                      • technical identifiers associated with the tracker.<\/li>\r\n<\/ul>\r\n<\/div>\r\n

                        The specific purposes, the relevant providers, the retention periods, and the procedures for withdrawing consent are outlined in the cookie management tool.<\/p>\r\n

                         <\/p>\r\n

                          \r\n
                        1. Tracking Pixels in Electronic Communications<\/strong><\/li>\r\n<\/ol>\r\n

                          7.1 Principle<\/strong><\/p>\r\n

                          \r\n

                          Certain electronic communications sent by SIROCO HVAC may technically contain a tracking pixel.<\/p>\r\n

                          This is a generally invisible image embedded in an email. When loaded, it can be used to determine, among other things, whether an email has been opened and\u2014depending on the technologies used\u2014when it was opened, from what type of device, or based on certain technical information.<\/p>\r\n

                          The CNIL considers tracking pixels in emails to be tracking technologies and published a specific recommendation in April 2026 outlining the conditions applicable to their use.<\/p>\r\n<\/div>\r\n

                           <\/p>\r\n

                          7.2 Tracking store openings for marketing purposes<\/strong><\/p>\r\n

                          When SIROCO HVAC uses a tracking pixel to measure opens or reading behavior for marketing purposes, to analyze reading habits, to personalize content, or to improve campaigns, this tracking is implemented only when prior consent is required and has been validly obtained.<\/p>\r\n

                          When consent is required, the data subject is clearly informed of:<\/p>\r\n

                            \r\n
                          • the use of a tracking pixel;<\/li>\r\n
                          • the purpose of the tracking;<\/li>\r\n
                          • the nature of the information that may be collected;<\/li>\r\n
                          • the identity of the data controller;<\/li>\r\n
                          • the option to accept or decline tracking;<\/li>\r\n
                          • the option to withdraw consent at a later time.<\/li>\r\n<\/ul>\r\n

                             <\/p>\r\n

                            Consent to tracking of page views is distinct from simply receiving a commercial communication when regulations require specific consent for the tracking mechanism.<\/p>\r\n

                            Refusal or withdrawal of consent to tracking must not result in the denial of access to other information or services to which the individual is legitimately entitled.<\/p>\r\n

                             <\/p>\r\n

                            7.3 Data That May Be Collected by a Pixel<\/strong><\/p>\r\n

                            \r\n

                            Depending on the technology used, a tracking pixel may collect, among other things:<\/p>\r\n<\/div>\r\n

                            \r\n
                              \r\n
                            • the email address or an identifier associated with the recipient;<\/li>\r\n
                            • the date the pixel was loaded;<\/li>\r\n
                            • information about the device used;<\/li>\r\n
                            • certain technical information about the browser or email client;<\/li>\r\n<\/ul>\r\n<\/div>\r\n


                              This information is used solely for the purposes defined by SIROCO HVAC and in accordance with the choices expressed by the individuals concerned.<\/p>\r\n

                               <\/p>\r\n

                              7.4 Withdrawal of Consent<\/strong><\/p>\r\n

                              When tracking of page views is based on consent, that consent may be withdrawn at any time.<\/p>\r\n

                              SIROCO HVAC implements the necessary technical measures to account for this withdrawal in subsequent processing operations.<\/p>\r\n

                              Data subjects may also use the link to manage their preferences or, where available, the unsubscribe link included in electronic communications.<\/p>\r\n

                               <\/p>\r\n

                                \r\n
                              1. \r\n
                                \r\n

                                Marketing Outreach<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

                                \r\n

                                SIROCO HVAC may need to communicate with customers, prospects, and business contacts as part of its business activities.<\/p>\r\n

                                The rules governing marketing outreach depend, in particular, on the status of the recipient, the nature of the communication, and the existing relationship with SIROCO HVAC.<\/p>\r\n

                                For electronic communications intended for professionals, SIROCO HVAC complies with the rules governing B2B marketing, including the provisions of Article L. 34-5 of the French Postal and Electronic Communications Code and the recommendations of the CNIL.<\/p>\r\n

                                Recipients have a simple way to opt out of receiving marketing communications.<\/p>\r\n

                                When consent is required, it is obtained prior to sending the relevant communications.<\/p>\r\n

                                The ability to receive commercial communications and the ability to be tracked via tracking pixels are handled in accordance with the rules applicable to these two types of processing, respectively.<\/p>\r\n

                                The CNIL notes that the rules governing commercial solicitation and those governing tracking pixels constitute two distinct regulatory frameworks.<\/p>\r\n<\/div>\r\n

                                 <\/p>\r\n

                                  \r\n
                                1. Retention Period<\/strong><\/li>\r\n<\/ol>\r\n

                                  SIROCO HVAC retains personal data for no longer than is necessary for the purposes for which it is processed, subject to any legal obligations requiring a longer retention period.<\/p>\r\n

                                  For informational purposes:<\/p>\r\n

                                    \r\n
                                  • contact requests and leads: up to 3 years from the last contact with the data subject, unless there are special circumstances justifying a different retention period;<\/li>\r\n
                                  • customers: for the duration of the business relationship, and thereafter for the periods necessary to comply with legal obligations and to defend SIROCO HVAC\u2019s rights;<\/li>\r\n
                                  • Data used for marketing communications: in accordance with the rules applicable to commercial solicitation and until consent is withdrawn when it constitutes the legal basis for processing;<\/li>\r\n
                                  • Data relating to consents and objections: for the period necessary to manage the choices expressed and to demonstrate compliance with legal obligations;<\/li>\r\n
                                  • cookies and trackers: in accordance with the retention periods specified in the cookie management tool and applicable regulations.<\/li>\r\n<\/ul>\r\n

                                     <\/p>\r\n

                                    Where necessary, data may be retained in interim storage for the period required to comply with a legal obligation or to enable SIROCO HVAC to defend its rights in court.<\/p>\r\n

                                    Retention periods are determined based on the purpose of the processing and cannot be indefinite.<\/p>\r\n

                                     <\/p>\r\n

                                      \r\n
                                    1. Recipients of the Data<\/strong><\/li>\r\n<\/ol>\r\n

                                      Personal data is accessible only to authorized personnel at SIROCO HVAC, within the scope of their duties.<\/p>\r\n

                                      It may also be disclosed to service providers acting on behalf of SIROCO HVAC, particularly in the following areas:<\/p>\r\n

                                        \r\n
                                      • website hosting;<\/li>\r\n
                                      • IT maintenance and security;<\/li>\r\n
                                      • information system management;<\/li>\r\n
                                      • customer relationship management;<\/li>\r\n
                                      • sending and managing electronic communications;<\/li>\r\n
                                      • marketing and campaign analysis;<\/li>\r\n
                                      • management of cookies and trackers;<\/li>\r\n
                                      • technical services related to the operation of the website.<\/li>\r\n<\/ul>\r\n

                                        These service providers access the data only to the extent necessary to perform their services and are subject to the applicable obligations regarding the protection and security of personal data.<\/p>\r\n

                                         <\/p>\r\n

                                          \r\n
                                        1. Data Transfers Outside the European Union<\/strong><\/li>\r\n<\/ol>\r\n
                                          \r\n

                                          Certain technical service providers or solution providers used by SIROCO HVAC may be located in countries outside the European Union or may process certain data from those countries.<\/p>\r\n

                                          When personal data is transferred to a third country, SIROCO HVAC ensures that the transfer is carried out in accordance with the requirements of the GDPR.<\/p>\r\n

                                          Depending on the country in question and the context of the transfer, the applicable mechanisms may include, among others:<\/p>\r\n<\/div>\r\n

                                            \r\n
                                          • an adequacy decision by the European Commission;<\/li>\r\n
                                          • standard contractual clauses adopted by the European Commission;<\/li>\r\n
                                          • or any other mechanism provided for by the GDPR.<\/li>\r\n<\/ul>\r\n

                                             <\/p>\r\n

                                              \r\n
                                            1. \r\n
                                              \r\n

                                              Data Security<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

                                              \r\n

                                              SIROCO HVAC implements appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data.<\/p>\r\n

                                              These measures are designed, in particular, to prevent:<\/p>\r\n<\/div>\r\n

                                              \r\n
                                                \r\n
                                              • unauthorized access;<\/li>\r\n
                                              • the loss or destruction of data;<\/li>\r\n
                                              • the alteration of data;<\/li>\r\n
                                              • the disclosure of data to unauthorized persons.<\/li>\r\n<\/ul>\r\n<\/div>\r\n

                                                Access to data is limited to individuals who need it to perform their job duties.<\/p>\r\n

                                                 <\/p>\r\n

                                                  \r\n
                                                1. \r\n
                                                  \r\n

                                                  Your Rights<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

                                                  \r\n

                                                  In accordance with applicable regulations, you have the following rights, among others:<\/p>\r\n<\/div>\r\n

                                                    \r\n
                                                  • the right to access your personal data;<\/li>\r\n
                                                  • the right to have inaccurate or incomplete data corrected;<\/li>\r\n
                                                  • the right to erasure, under the conditions set forth in the regulations;<\/li>\r\n
                                                  • the right to restrict processing;<\/li>\r\n
                                                  • the right to object to certain types of processing, particularly for marketing purposes;<\/li>\r\n
                                                  • the right to data portability where applicable;<\/li>\r\n
                                                  • the right to withdraw your consent at any time when processing is based on consent;<\/li>\r\n
                                                  • the right to provide instructions regarding the handling of your data after your death, in accordance with French law.<\/li>\r\n<\/ul>\r\n

                                                     <\/p>\r\n

                                                    To exercise your rights, you may contact SIROCO HVAC at siroco@siroco-hvac.com.<\/p>\r\n

                                                    SIROCO HVAC will endeavor to respond to your request within the timeframes specified by regulation.<\/p>\r\n

                                                    When necessary to prevent a fraudulent request, SIROCO HVAC may ask for proof of identity to verify the requester\u2019s identity.<\/p>\r\n

                                                     <\/p>\r\n

                                                      \r\n
                                                    1. \r\n
                                                      \r\n

                                                      Complaint with the CNIL<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

                                                      \r\n

                                                      If, after contacting SIROCO HVAC, you believe that your rights have not been respected, you may file a complaint with the French Data Protection Authority (CNIL).<\/p>\r\n

                                                      Information on how to file a complaint is available on the CNIL website.<\/p>\r\n<\/div>\r\n

                                                       <\/p>\r\n

                                                        \r\n
                                                      1. \r\n
                                                        \r\n

                                                        Changes to This Policy<\/strong><\/p>\r\n<\/div>\r\n<\/li>\r\n<\/ol>\r\n

                                                        \r\n

                                                        This policy may be amended at any time to reflect, in particular, regulatory, legal, or technical changes, or changes to the data processing methods implemented by SIROCO HVAC.<\/p>\r\n

                                                        The applicable version is the one published on the website at the time of access.<\/p>\r\n<\/div>\r\n

                                                         <\/p>\r\n

                                                        <\/p>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"

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